Frequently asked questions
When will my order arrive?
Orders are normally processed within 3–4 business days (Monday to Friday). After processing, shipping typically takes 6–9 business days (Monday to Friday). This results in an estimated total delivery time of 9–13 business days (Monday to Friday).
My order has not arrived yet — what should I do?
Orders are normally delivered within the expected timeframe. If your package has not been delivered within the estimated delivery period plus an additional 3 days, please contact us using the contact details below.
Are there shipping costs?
No, Veloura Boutique offers free shipping on all orders sent within Denmark & Romania.
What payment options are available?
We offer a selection of secure and commonly used payment methods, including:
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Visa
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Mastercard
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American Express
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Discover
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Diner’s Club
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PayPal
- Klarna
An item from my order is missing — what should I do?
For larger orders, items may be shipped in separate packages. If something appears to be missing, it will normally arrive within 1–3 business days after the first delivery.
My package was delivered damaged — what should I do?
If your order arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a free return and provide either a replacement item or a full refund.
Do not send items back without contacting us first. Photographic documentation is required to process replacements.
Ordered the wrong item or size?
We offer exchanges. Return the item and place a new order in the correct size or color.
Contact
Store name: Veloura Boutique
Company address: Ludovicus Imminkpad 135, 1022LC Amsterdam, Netherlands
Email: info@velouraboutique.com
Phone: +31 6 47776348